Prior to designing RAE we spoke with many REB admins and board members and subsequently built a generic version of the existing REB processes that we had seen. A simplified version of that process is shown below. In brief, the current processes were slow, required much rework, and seemed to be a painful process for all involved. For example, initial applications, on average, were sent back for more information more than 50% of the time! RAE makes the process faster by:
  • standardizing the work flow
  • not allowing incomplete applications to proceed to the next step
  • notifying relevant users of an applications change in status and required next steps, and
  • being available, in cloud, to all users, at all times
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